14 January 2016
It insinuates that there are some clients out there that are just not intelligent!
There may be inexperienced clients, for many of whom construction is not their core business, and there may be some that are not particularly skilled at specifying the requirements and managing the delivery outcomes but that certainly does not mean that they are not very clever or couldn’t easily learn better ways of doing things.
Investment in construction solutions to produce better business outcomes, improved infrastructure or improved quality of life remains one of the biggest outlays for an individual, a company or from the public purse. Firmly at the centre of efficient, productive, relationships right through the supply chain – Clients need to maximise value for money with minimal risk and quality outcomes.
There are lots of clients with an excellent track record of creating the right environment to deliver great projects; we see lots of great examples every year when we review the Client of the Year submissions for the Constructing Excellence Awards. By looking at the way others do things, we can learn a lot and help others to achieve the highest possible value when commissioning work.
At a workshop we held just before Christmas with a group of construction professionals from across the sector, including clients, we came up with the following list of what we could all consider to do better.
When I asked Chris Harrison what was so exciting about sponsoring the Client of the Year category in the Constructing Excellence LSE Awards this year he said: “we hope to inspire others to adopt new and better ways of working, but we also know that we need to provide continuous improvement to ensure that we deliver outstanding results for us and our clients.” Chris Harrison, Account Director, Regional Scape Framework Director for the South London and South East Region, Willmott Dixon
Suffice to say that the word intelligent should be replaced with inexperienced when talking about clients, and as you can see from the list above, there are many ways to gain experience through learning from others.
Author: Tina McGeachan, Head of Market Development, SECBE